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2019美国最佳管理成效公司100强,亚马逊、微软、苹果居前三

时间:2019-12-01 来源:互联网 浏览量:


德鲁克研究会(Drucker Institute)评选出2019年度美国公司管理成效(America’s Best-Run Companies)250强榜单,榜单上既有一些该国历史最悠久的巨头企业,也包括众多最具灵活性的科技公司。今年,亚马逊公司取代苹果公司,登上美国公司管理成效250强的榜首。亚马逊的排名得益于其对创新的不懈关注。微软升至第二位,排在之后的依次是苹果公司、谷歌母公司Alphabet Inc. 和网络设备巨头思科系统。


该年度排名使用已故管理大师德鲁克(Peter Drucker)的原则来筛选那些管理最有效的公司。对企业管理水平的评价,包括了顾客满意度(CUSTOMER SATISFACTION)、员工参与和发展(EMPLOYEE ENGAGEMENT AND DEVELOPMENT)、创新(INNOVATION)、社会责任(SOCIAL RESPONSIBILITY)和财务实力(FINANCIAL STRENGTH)等五项主要指标,最后按照效益(EFFECTIVENESS)得分排出名次。


在总分前100名企业中,亚马逊公司在“创新”方面的得分远超其他公司,达到了212.3分;微软、苹果和IBM得分也超过或接近100分。亚马逊在“财务实力”上的得分也是最高的,达到91.5分;万事达卡、脸书、Alphabet和微软得分都超过了90分。在“顾客满意度”方面得分最高的是爱德华生命科学,为72.9分;宝洁、思科、梅特勒-托利多得分也超过了72分。在“员工参与和发展”方面得分最高的是Intuitive Surgical,为78.7分;赛福时、Alphabet得分也超过了75分。在“社会责任”方面英特尔得分最高,为78.1分;微软、通用磨坊、德州仪器的得分都超过了73分。


以下是名列总得分前100名的企业和五个单项指标得分情况:


排名 公司 顾客满意度/员工参与和发展/创新/社会责任/财务实力 总分


1、亚马逊(Amazon.com Inc)  60.6/59.8/212.3/47.1/91.5  120.2

2、微软(Microsoft Corp)  59.4/73.0/102.4/76.4/90.3  97.6

3、苹果(Apple Inc)  68.1/65.2/100.1/67.7/85.9  92.1

4、Alphabet Inc(谷歌母公司)  62.2/75.8/76.7/60.5/90.5  85.5

5、思科(Cisco Systems Inc)  72.6/64.3/69.9/73.2/87.0  85.2

6、脸书(Facebook Inc)  41.6/73.8/83.5/55.0/90.7  80.8

6、国际商业机器(International Business Machines Corp)  70.7/51.2/99.8/68.1/62.1  80.8

8、强生(Johnson & Johnson)  61.0/65.8/83.9/64.4/72.1  79.9

9、英特尔(Intel Corp)  67.1/59.4/68.9/78.1/73.7  79.5

10、3M Co  65.8/64.0/86.5/72.5/58.1  79.4


11、惠普(HP Inc)  68.0/61.8/72.9/78.5/64.4/78.9

12、百事公司(PepsiCo Inc)  66.0/55.3/81.7/69.8/67.2/77.3

13、万事达卡(Mastercard Inc)  55.7/63.3/64.7/60.5/91.0  76.6

14、沃尔玛(Walmart Inc)  63.8/43.7/94.7/59.5/73.9  76.4

15、宝洁(Procter & Gamble Co)  72.7/66.0/72.6/61.2/65.2  75.6

16、耐克(Nike Inc)  63.1/63.9/73.9/63.8/67.8  75.0

17、埃森哲(Accenture PLC)  68.3/59.1/57.1/73.0/71.6  73.5

17、Adobe Inc  60.0/73.6/59.6/64.8/69.6  73.5

19、英伟达(NVIDIA Corp)  60.4/72.8/55.8/63.9/73.9  73.2

20、Intuit Inc  57.0/71.1/55.1/65.1/76.7  73.0


21、维萨(Visa Inc)  68.1/56.4/58.7/63.8/77.7  72.1

22、联合包裹服务(United Parcel Service Inc)  56.6/47.2/82.1/68.4/63.0  71.2

23、埃克森美孚(Exxon Mobil Corp)  49.6/54.4/98.2/56.8/56.5  71.1

24、好事达(Allstate Corp)  58.6/48.1/94.6/65.2/50.6  70.9

25、爱德华生命科学(Edwards Lifesciences Corp)  72.9/62.0/60.5/66.9/60.0  70.7

26、摩根大通(JPMorgan Chase & Co)  64.4/59.6/60.0/66.7/67.4  70.3

27、美国银行(Bank of America Corp)  49.4/55.7/75.6/66.0/63.3  69.3

28、威睿(VMware Inc)  69.9/71.6/47.8/58.9/69.0  69.1

29、星巴克(Starbucks Corp)  46.7/58.7/75.9/63.0/64.0  69.0

29、德州仪器(Texas Instruments Inc)  48.6/66.9/46.6/73.1/74.2  69.0


31、波音(Boeing Co)  59.3/55.0/74.6/55.1/67.5  68.7

32、默克(Merck & Co Inc)  60.4/61.2/59.6/66.7/63.8  68.6

33、奥驰亚集团(Altria Group Inc)  53.2/56.5/67.7/59.8/71.5  68.4

34、洛克希德马丁(Lockheed Martin Corp)  61.3/53.1/61.6/64.1/70.4  68.3

35、家得宝(Home Depot Inc)  53.7/52.8/55.1/60.0/86.1  68.2

36、万豪国际(Marriott International Inc)  60.8/55.4/74.9/60.6/57.6  67.9

37、通用汽车(General Motors Co)  63.9/54.2/74.2/64.2/53.3  67.8

38、赛福时(Salesforce.Com Inc)  66.8/77.2/54.7/62.6/50.3  67.5

39、辉瑞(Pfizer Inc)  59.5/59.6/65.4/60.0/62.9  67.3

40、美国运通(American Express Co)  54.9/62.1/70.3/58.5/59.3  67.0

40、高乐氏(Clorox Co)  67.1/65.8/55.4/66.3/54.6  67.0


42、好时(Hershey Co)  70.9/60.2/55.5/66.9/55.6  66.7

43、安进(Amgen Inc)  61.7/58.0/53.6/66.3/66.0  66.6

43、甲骨文(Oracle Corp)  69.7/48.2/61.7/64.6/63.2  66.6

45、Illumina Inc  67.9/64.7/54.0/59.0/62.0  66.3

46、美国电话电报公司(AT&T Inc)  47.6/51.4/64.6/68.4/67.1  66.1

47、eBay Inc  64.6/57.8/56.9/69.0/56.3  66.0

48、戴尔科技(Dell Technologies Inc)  61.0/62.1/68.4/60.2/51.8  65.8

49、希尔顿(Hilton Worldwide Holdings Inc)  67.1/61.7/59.2/60.5/56.5  65.6

50、标普全球(S&P Global Inc)  65.0/54.8/47.0/63.7/72.8  65.5


51、高露洁棕榄(Colgate-Palmolive Co)  55.7/64.9/59.8/67.2/52.9  65.4

51、Intuitive Surgical Inc  52.1/78.7/56.9/45.1/68.1  65.4

53、可口可乐公司(Coca-Cola Co)  60.1/54.2/64.2/65.4/56.9  65.3

54、艾伯维(Abbvie Inc)  52.2/63.2/52.7/63.2/67.6  65.2

54、百时美施贵宝(Bristol-Myers Squibb Co)  49.1/62.4/58.2/65.4/62.5  65.2

54、美敦力(Medtronic PLC)  54.5/57.4/67.1/68.3/51.8  65.2

57、雅培(Abbott Laboratories)  53.8/53.4/70.6/65.8/54.0  65.0

57、第一资本金融(Capital One Financial Corp)  57.5/64.6/69.5/58.3/50.3  65.0

57、礼来(Eli Lilly and Co)  62.9/60.5/54.0/64.6/59.4  65.0

57、雅诗兰黛公司(Estee Lauder Companies Inc)  69.5/55.2/54.1/62.3/62.0  65.0


61、卡特彼勒(Caterpillar Inc)  62.3/52.2/66.1/56.5/63.4  64.9

62、Automatic Data Processing Inc  62.1/55.5/51.8/64.0/66.4  64.7

63、梅特勒-托利多(Mettler-Toledo International Inc)  72.4/57.1/47.5/64.0/61.9  64.6

63、惠好(Weyerhaeuser Co)  58.4/57.1/67.2/68.6/47.0  64.6

65、霍尼韦尔(Honeywell International Inc)  61.6/49.5/70.4/57.4/59.5  64.3

65、威瑞森电信(Verizon Communications Inc)  44.8/54.6/58.0/64.7/70.9  64.3

67、雪佛龙(Chevron Corp)  39.1/59.9/74.8/58.4/59.1  64.2

67、华特迪士尼(Walt Disney Co)  49.8/59.0/56.9/61.0/68.1  64.2

69、美光科技(Micron Technology Inc)  57.5/48.2/51.1/54.2/85.1  64.1

69、菲莫国际(Philip Morris International Inc)  28.9/53.5/69.6/51.8/83.5  64.1


71、福特汽车(Ford Motor Co)  63.5/54.6/74.1/59.7/46.2  64.0

71、联合技术(United Technologies Corp)  68.1/52.7/64.6/60.4/53.7  64.0

73、通用磨坊(General Mills Inc)  60.3/58.8/57.9/73.2/46.4  63.8

74、百富门(Brown-Forman Corp)  54.0/68.9/57.3/61.6/53.3  63.7

74、Square Inc  70.3/64.5/51.1/43.0/71.7  63.7

76、联邦快递(FedEx Corp)  61.1/54.5/73.2/62.6/44.5  63.6

77、露露柠檬(Lululemon Athletica Inc)  61.8/65.4/49.2/52.9/67.7  63.5

78、百思买(Best Buy Co Inc)  61.4/59.4/48.3/66.2/59.2  63.0

79、迪尔(Deere & Co)  54.1/61.4/63.5/57.2/55.6  62.8

79、Workday Inc  71.3/72.0/52.0/61.4/41.6  62.8


81、西南航空(Southwest Airlines Co)  54.5/70.6/55.8/57.5/53.6  62.5

82、好市多(Costco Wholesale Corp)  61.0/66.7/54.5/52.2/59.0  62.4

83、诺斯洛普格拉曼(Northrop Grumman Corp)  47.9/57.2/61.0/66.2/55.6  62.3

84、新基(Celgene Corp)  47.8/61.0/51.8/65.0/62.2  62.2

85、花旗集团(Citigroup Inc)  53.8/53.1/58.1/66.4/57.5  62.1

86、渤健(Biogen Inc)  43.0/61.7/50.3/65.3/65.3  62.0

87、波士顿科学(Boston Scientific Corp)  57.5/64.5/61.3/57.6/49.6  61.9

88、Arista Networks Inc  55.2/64.8/46.4/42.5/80.9  61.8

88、康明斯(Cummins Inc)  41.8/60.2/55.8/67.8/58.8  61.8

88、达美航空(Delta Air Lines Inc)  50.6/68.8/53.4/59.7/55.7  61.8

88、NetApp Inc  59.1/61.2/47.6/52.4/70.4  61.8


92、摩托罗拉系统(Motorola Solutions Inc)  57.6/53.6/50.5/67.3/59.7  61.6

93、红帽(Red Hat Inc)  59.8/65.9/51.8/45.5/67.4  61.5

94、欧特克(Autodesk Inc)  49.9/66.6/54.3/62.8/52.5  61.3

95、孩之宝(Hasbro Inc)  64.0/55.9/57.1/64.5/48.2  61.2

95、金佰利(Kimberly-Clark Corp)  64.3/59.0/51.8/66.0/48.7  61.2

97、T-Mobile US Inc  54.1/66.1/50.5/55.7/60.7  61.1

98、罗克韦尔自动化(Rockwell Automation Inc)  44.5/61.8/52.0/61.5/63.3 61.0

98、联合健康集团(UnitedHealth Group Inc)  40.7/50.1/56.3/61.4/72.7 61.0

100、伊顿(Eaton Corporation PLC)  52.3/56.2/52.5/68.2/55.7 60.9

100、通用电气(General Electric Co)  59.3/54.1/79.5/62.0/32.2 60.9


排名 公司 顾客满意度/员工参与和发展/创新/社会责任/财务实力 总分

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